GOALS OF LISTENING Listening is difficult because…

To make the listening process easy, you simply need to do the opposite of the things listed above!

Learning to listen to the others Listening doesn’t simply mean to hear sounds, but it also implies the interlocutor’s attention and participation.
THE 3 LEVELS OF LISTENING:

• Superficial Listening
• Partial Listening
• Participation or active listening

Each of us falls into one of these categories, from time to time.
COMMUNICATIVE REINFORCEMENTS

• Concentrating on the other
• Acceptance and confirmation
• “if I’ve understood correctly, you mean...”
• “…so you think that...”
• Appreciation and support
• “...from what you’re saying… if I’ve understood what you said…”
• “I find having discovered another aspect of the problem rather interesting”
• Invitation to give ulterior contributions
• “tell me more about this topic...”
• “what happened after that?”
• Non-verbal attitude
• A smile can express attention
• Signals can be sent using the head
• You take notes on what the other is saying

ACTIVE LISTENING TECHNIQUES